Frequently Asked Questions
Where do you deliver to? We currently deliver to addresses within the United Kingdom only.
How long does delivery take? Orders are processed within 1–2 business days, then typically arrive within 3–7 business days once dispatched. Total time from order to delivery is usually 4–9 business days.
Is delivery free? Yes, delivery is free on all orders.
What is your return policy? You can return most items within 60 days of delivery for a refund, as long as they're unused and in their original packaging. This is in addition to your statutory right to cancel within 14 days of delivery under UK Consumer Contracts Regulations.
How do I start a return? Email support@glowmanor.co.uk with your order number and the item you'd like to return. We'll confirm the next steps within 1–2 business days.
Who pays for return shipping? If you're returning an item because you changed your mind, return shipping is paid by you. If the item arrived faulty, damaged, or incorrect, we cover return shipping in full.
My item arrived damaged or faulty, what do I do? Contact us within 48 hours of delivery at support@glowmanor.co.uk with photos of the item and packaging. We'll arrange a free replacement or full refund, whichever you'd prefer.
Can I cancel or change my order? Yes, orders can be cancelled or changed free of charge any time before they've been dispatched. Just email support@glowmanor.co.uk as soon as possible.
What payment methods do you accept? We accept the payment options shown at checkout.
How do I contact you? Email us at support@glowmanor.co.uk and we'll get back to you as soon as we can.