Glow Manor — Terms of Service

Glow Manor is the trading name of Glow Manor Ltd. These Terms and Conditions govern your access to, and use of, the website glowmanor.co.uk (the "Website"), operated by Glow Manor Ltd, a company registered in England and Wales (company number 17463000), registered office at 41 Summerlea, Slough, SL1 2YH, United Kingdom.

By accessing the Website, or using any of the services we offer, you're agreeing to be bound by these Terms.

Company name: Glow Manor Address: 41 Summerlea, Slough, SL1 2YH, United Kingdom Email: support@glowmanor.co.uk

You don't need to register an account to simply browse the Website. To buy something or use certain services, though, you will need to register and accept these Terms.

Glow Manor sells lamps, lighting fixtures and related home lighting accessories through the Website. These Terms set out the rights and responsibilities that apply between GlowManor and the people who use it. If you don't agree with them, we'd ask that you not use the Website or our services.

This Website is operated by Glow Manor. Throughout these Terms, "we," "us" and "our" refer to GlowManor.

Any new features, tools or services we introduce on the Website in future will also fall under these Terms. The most current version is always published on this page, and GlowManor may revise these Terms at any point, with changes taking effect as soon as they're posted.

Our store runs on the Shopify platform, which provides the technical infrastructure behind our online shop.

SECTION 1 – ONLINE STORE CONDITIONS

By accepting these Terms, you're confirming that you have full legal capacity under the laws of the country you live in, or that you have parental or guardian consent if you're a dependent minor.

Using the Website unlawfully, or in breach of any applicable regulation (including copyright law), is not permitted. Introducing viruses, malicious code or other harmful software is also strictly prohibited. Breaching these conditions may result in your access being terminated immediately.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse or restrict access to the Website or our services to anyone, at our discretion.

You understand that certain information (excluding payment details) may pass across various networks and be adapted to meet technical requirements along the way. Payment information itself is always encrypted in transit.

You may not copy, duplicate, resell or otherwise exploit any part of the Website, our services, or our contact details, without our prior written consent.

Section headings throughout these Terms are included purely for convenience and don't affect how the Terms are interpreted.

SECTION 3 – CONTENT ACCURACY AND TIMELINESS

We can't guarantee that everything on the Website is accurate, complete or fully up to date. Content is provided for general information only and shouldn't be treated as a substitute for personalised advice.

Some content may become outdated over time and is kept for reference. We may update or amend it, but we're under no obligation to do so, and it's down to you to check the Website for any changes.

SECTION 4 – CHANGES TO PRODUCTS AND PRICES

Prices are subject to change at any time, without notice. We also reserve the right to modify or withdraw any service, product or part of the Website at our sole discretion, and we won't be liable for any price changes, interruptions or discontinuations that result.

SECTION 5 – PRODUCT INFORMATION

Some products may only be available through the Website, and all products are subject to stock availability. Returns and exchanges are handled under our Return & Refund Policy.

We do our best to represent our lamps and lighting accurately, but colours can look slightly different depending on your screen or device settings.

We may limit the sale of certain products to specific regions or groups, and may change product details at any time. Offers are void wherever prohibited by law. We don't guarantee that any product or service will meet your personal expectations, or that any fault you raise will necessarily be corrected.

SECTION 6 – ACCOUNT AND PAYMENT INFORMATION

We reserve the right to refuse or cancel any order at our discretion, and may limit the quantities purchased per person, household or order. If this affects you, we'll contact you using the details you've given us.

You agree to keep your account and billing information accurate, complete and current. For more on how returns and refunds work, please see our Return & Refund Policy.

SECTION 7 – THIRD-PARTY TOOLS AND SERVICES

From time to time we may give you access to tools or services provided by third parties, which we don't monitor or control. These are offered "as is," without any warranty from us, and any use of them is entirely at your own risk. We'd recommend reading the relevant third party's own terms before relying on their tools. Any new tools or features we add to the Website later will also be covered by these Terms.

SECTION 8 – THIRD-PARTY LINKS AND CONTENT

The Website may include content or links provided by third parties, included purely for your information. We take no responsibility for third-party content or the actions of third parties, and would encourage you to check the terms and privacy practices of any external site before engaging with it. Complaints about third-party products should go to the provider concerned, not to us.

SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK

If you send us content, such as a review, suggestion or competition entry, you're granting us the right to use, reproduce, publish and distribute it in any format. We're not obliged to treat submissions as confidential, to pay for them, or to respond to them.

We may remove any content we consider inappropriate, offensive, defamatory, obscene or unlawful. By submitting content, you confirm it doesn't infringe anyone else's rights, contains no harmful code, and isn't false or misleading, and you take full responsibility for whatever you submit. We accept no responsibility for content generated by users or third parties that appears on the Website.

SECTION 10 – PERSONAL INFORMATION

Any personal details you give us through the Website are handled in accordance with our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally our Website or Services may contain typographical errors, inaccuracies or omissions, particularly around product details, pricing, promotions, delivery charges or availability. We reserve the right to correct any such errors, update information, or cancel an order affected by incorrect content, at any time and without prior notice, even after that order has been placed.

We're under no obligation to update or clarify any information on the Website, including pricing, except where the law requires it. A stated "last updated" date doesn't necessarily mean every part of the page is current.

SECTION 12 – UNACCEPTABLE USES

Alongside anything else restricted elsewhere in these Terms, you may not use the Website or its content to:

(a) break any applicable law or regulation; (b) encourage others to take part in unlawful activity; (c) breach local, national or international law; (d) infringe GlowManor's intellectual property rights, or anyone else's; (e) harass, abuse, insult, defame, discriminate against, or otherwise harm others; (f) spread false, deceptive or misleading information; (g) distribute malware, viruses or other harmful technology that could compromise the Website or Services; (h) collect or track other users' personal information without authorisation; (i) carry out spam, phishing, scraping or similar activity; (j) use the Website for unethical, immoral or offensive purposes; or (k) bypass or interfere with any security feature of the Website or Services.

We reserve the right to restrict access for anyone found to be in breach of these terms.

SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY

We can't guarantee that our Services will always run without interruption, on time, securely, or error-free, and we don't promise that results obtained through the Service will always be accurate or reliable. We may suspend or withdraw the Service temporarily or permanently, at any time, without notice.

Your use of the Website, and any products or services obtained through it, is entirely at your own risk. Everything is provided "as is" and "as available," without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, durability, title or non-infringement.

GlowManor, along with its employees, partners, suppliers and affiliates, won't be liable for any direct, indirect, incidental, consequential or special damages, including lost profits, lost data or replacement costs, even where we've been made aware such damages were possible. Where the law restricts how far liability can be limited, only the minimum permitted limitation will apply.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless GlowManor, together with its affiliates, subsidiaries, employees, agents and directors, against any third-party claims, demands, liabilities or expenses (including legal costs) that arise from your breach of these Terms, breach of any law, or infringement of a third party's rights.

SECTION 15 – SEVERABILITY

If any part of these Terms is found to be invalid or unenforceable, the rest will continue to apply in full. Any invalid provision will still be enforced to the fullest extent the law allows.

SECTION 16 – TERMINATION

Any obligations or liabilities that arose before termination will continue to apply after these Terms come to an end.

You're free to stop using the Website at any time and let us know, which will bring this agreement to an end. If you breach these Terms, we may also terminate this agreement without prior notice, and any obligations outstanding at that point will remain in force; we may suspend your access to our Services as part of this.

SECTION 17 – COMPLETE AGREEMENT

If we don't enforce a particular part of these Terms on any occasion, that doesn't mean we're giving up our right to do so later. Together with any policies and notices referred to within them, these Terms make up the entire agreement between you and GlowManor, and replace any earlier agreement, whether spoken or written. Any ambiguity in how these Terms are interpreted won't automatically be held against whoever drafted them.

SECTION 18 – GOVERNING LAW

These Terms, and any related agreement covering our Services, are governed by the laws of England and Wales.

SECTION 19 – CHANGES TO TERMS OF SERVICE

The most current version of these Terms is always available on this page. GlowManor may update, amend or replace any part of them by publishing the change on the Website, and it's your responsibility to check back periodically. Continuing to use the Website after a change means you accept the revised Terms.

SECTION 20 – RETURNS AND REFUNDS

Returns and refunds are handled under our Return & Refund Policy, which sets out how long you have to return an item, what condition it needs to be in, and how refunds are processed. You can find the full policy on our website or request a copy at any time by emailing support@glowmanor.co.uk.

SECTION 21 – CONTACT INFORMATION

For any questions, feedback or support, you can reach us here:

Company name: Glow Manor Address: 41 Summerlea, Slough, SL1 2YH, United Kingdom Email: support@glowmanor.co.uk

Thank you for choosing Glow Manor — we hope our lighting brings a little extra warmth to your home.