Glow Manor — Return & Refund Policy

Finding the right light for your home is a big part of what we do, so we want you to feel completely confident ordering from Glow Manor. If something isn't quite right, we've made the process of putting it right as easy as possible.

60 days to change your mind You have 60 days from the date of delivery to request a return. That's plenty of time to make sure your new lamp or light fitting is the right fit for your space.

What we need from a return Items should be unused, in their original condition, and returned with all original packaging included.

No restocking fees We don't charge restocking fees on returns. What you paid for the item is what you'll get back.

How to start a return Email support@glowmanor.co.uk with your order number and we'll guide you through the next steps.

Return shipping Return postage is the customer's responsibility. We'd recommend using a trackable shipping service, so your return can be followed until it reaches us.

Prefer an exchange? Exchanges are available on request — just let us know when you get in touch and we'll help arrange it.

Refund timing Once your returned item has been received and inspected, we process refunds within 7 business days. Depending on your bank or payment provider, it may take a little longer to appear in your account.

We're here if you need us If you have any questions along the way, our team is only ever an email away at support@glowmanor.co.uk.